Frequently Asked Questions

Below are some of the questions regarding leasing cars we
have been asked many times. We have put them together to help
you understand the various finance options to contract hire, lease
a car, or purchase a vehicle.

1. All your annual mileages are 10,000 miles per annum (mpa). Do you do other mileages?
   
   
2. What is "payment profile"?
   
   
3. What if I go over the annual mileage?
   
   
4. How long does the process take?
   
   
5. I have a part exchange, do you take them?
   
   
6. How do I start the process?
   
   
7. How can I help speed up the process?
   
   
8. I have a poor credit rating or CCJs, can you help?
   
   
9. Can I terminate the contract early if I want to?
   
   
10. Who is responsible for insuring the vehicle?
    
    
11. Can I swap the vehicle for any other, mid-term?
    
    
12. Can I change the lease contract terms and mileage mid-term?
    
    
13. Can I buy the vehicle at the end of the contract?
    
    
14. Can the car be supplied by my local dealer?
    
    
15. Where do I take the lease vehicle for servicing?
    
    
16. What happens if the leased vehicle breaks down?
    

1. All your annual mileages are 10,000 miles per annum (mpa). Do you do other mileages?
   
   Yes. We cannot put the rentals for every possible leasing and contract hire combination. Simply contact us and we will calculate the rental for the mileage you want on any vehicle.
   
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2. What is "payment profile"?
   
   This is the pattern of the rentals payable. 3 + 35 is a 3 year contract were the equivalent of three monthly rentals are paid at the start of the contract followed by 35 monthly rentals thereafter, the vehicle on lease would be returned in month 36. 3 +23 is a 2 year contract, with the leased vehicle being returned in month 24. Other common profiles are 3 + 33, 3+ 21, 6 + 35 etc. If you require a different contract profile from 3 + 35, please contact us.
   
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3. What if I go over the annual mileage?
   
   You will have to pay an excess mileage charge. For a typical family sized saloon this is generally around 4 or 5 pence per mile (ppm). If you have a contract mileage of 10,000 mpa on a three year contract, total 30,000 miles and the car is returned with 31,000 miles you will be 1,000 miles at 4 ppm, total £ 40.00.
   
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4. How long does the process take?
   
   That depends on a number of factors. The underwriting process to apply for finance generally takes 24 to 48 hours, but depends on your personal circumstances and whether the underwriter requests further information from you.
   
   Some special offer deals can also take longer because of the volume of cases going through, the more popular the offer the longer it can take. Once a deal has been accepted, most cars are delivered between 10 and 15 working days. If the car you want to lease is not in stock and has to be factory ordered, it can take longer. We make every effort to speed up the process; we do not receive our money until you get your car!!!!!
   
   The process for leasing special offers does take longer than if you were to go to your local dealer and purchase a car he has in stock, however, you will pay a lot more for the privilege.
   
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5. I have a part exchange, do you take them?
   
   No. We do not have the facility to take part exchanges. We would recommend you sell privately. Remember, if you sell before you have a confirmed delivery date you may be leaving yourself without transport until your new car is delivered.
   
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6. How do I start the process?
   
   The lease process is started by requesting an official quote. This will be sent to you along with the necessary order form and credit application form.
   
   When you want to proceed, complete the forms and return them to us, we will then process your credit application. Once credit is approved, we will send you a confirmation of the acceptance and the terms that have been agreed.
   
   We will then require a £250.00 deposit, which will be deducted from your initial rental. We can then order your vehicle with one of our suppliers and obtain an approximate delivery date. If the vehicle you have ordered is not available from stock and the delivery date not acceptable, we will obtain details of alternatives for you to consider.
   
   Documents will also be requested from the underwriters. These will be sent to you by post for you to check and raise any queries you may have. Once these have been received back by us, together with the balance of your initial rental, we can then organise a definite delivery date.
   
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7. How can I help speed up the process?
   
   All underwriters now require proof of identity for everyone obtaining credit. This is normally obtained by a driving licence, it helps if this is supplied along with the credit application.
   
   They also normally require proof that you live at the address given, this is normally done by providing copies of 2 utility bills, gas, electricity or water bill, dated within the last three months. Proof of ability to repay may also be required, company accounts or payslips, would help.
   
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8. I have a poor credit rating or CCJs, can you help?
   
   No, unfortunately. There are companies who can help. These are generally non status credit companies and can be found on the internet.
   
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9. Can I terminate the contract early if I want to?
   
   Yes. You may terminate the contract at any time before the due date but this may incur penalties. We would endeavour to keep any costs to a minimum. The industry norm is 50% of outstanding rentals. This is a guideline only.
   
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10. Who is responsible for insuring the vehicle on lease contract?
    
    The vehicle must be insured by the user on a fully comprehensive basis. We would advise you to be certain of how long you require the vehicle.
    
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11. Can I swap the vehicle I'm currently leasing for any other, mid-term?
    
    Yes. We can organise this for you, but the original contract must be terminated and therefore charges may apply.
    
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12. Can I change the contract terms and mileage mid-term?
    
    This is possible under certain types of lease hire contract. Advice will be given at the time of request.
    
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13. Can I buy the vehicle at the end of the contract?
    
    Yes. There are no restrictions for personal contract hire and leasing, but business users would need to buy the vehicle through a third party, at the current market value.
    
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14. Can the car I want to lease be supplied by my local dealer?
    
    Yes, and we would negotiate the necessary discounts with them.
    
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15. Where do I take the contracted vehicle for servicing?
    
    To a nominated garage local to you. Vehicles on lease and contract hire must be serviced by a dealer for the specific make of car on contract hire or personal lease.
    
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16. What happens if the vehicle breaks down?
    
    If the vehicle is covered by a non maintenance contract, breakdowns are normally covered under the manufacturers warranty, but on a maintenance contract the vehicle would be supplied with full roadside assistance. A drivers pack is provided with every vehicle on lease contract which explains fully how to treat every type of vehicle breakdown.
    
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